"Everyone I came in contact with was exceptionally friendly, courteous and informative, including the person I talked with on the phone when I made my appointment, Marylou, who greeted me when I arrived, and Dr. Ricketts, who even gave me his home phone number. Very impressive. I was anxious about this experience, but I had nothing to worry about. It was obvious from the very beginning that I would be well taken care of. Thanks to everyone."